Ferry Morse Jiffy Easy Grow Greenhouse 72
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Michael of Las Vegas, NV Verified Reviewer Verified Buyer
Original review: May 8, 2022
Due to my own error when signing up for free trial with beenverified.com, I was unable to access my account. I spent roughly three hours and several phone calls with your support team. I also spent a considerable amount of time with your chat line tech support. One of your support Representatives was able to cancel my subscription.
However the support ended at that point since she was unable to send me confirmation of my cancellation. This was due to my error because my email address was incorrect. The final call which was with Caitlin was very successful. She went out of her way to assure I was completely satisfied. Details of the call can be found in her notes I am sure. I have spent the last 45 years of my career as a corporate trainer. Teaching software applications as well as a customer support. Caitlin was extremely helpful and had she been in one of my customer support training classes she would have excelled without a doubt. Many thanks.
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BeenVerified response
Hi Michael,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Derrick of Lyman, SC Verified Reviewer
Original review: May 5, 2022
Several months ago I purchased a Been Verified report for the Vin number for my used car. Red flags went up when I tried to sell it to Carvana and they told me that couldn't because apparently had been some issues with the car tile I was unaware of. BeenVerified was one of the organizations that popped up as a resource to help you with your title history. Unfortunately after I purchased the title history it was not complete & it only gave the sources of the title issues but no details. So the information I was looking for was not there.
I called today and was connected with Tammie (agent # **) out of Altoona, PA & she could not have been more pleasant and helpful. She explained how BeenVerified gets their information from a multiple of sources like insurance agencies, the national motor vehicles title Institute, state DMV's, etc. She told me that the current report she was looking at was different from the report I purchased a couple of months ago because the one she could see has been updated/corrected. Although the report I purchased recently did not provide me what I was looking for, I will definitely use BeenVerified again solely because of the fantastic customer service I received from Tammie during our phone call.
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BeenVerified response
Hi Derrick,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!
Marilyn of Prince George, BC Verified Reviewer Verified Buyer
Original review: Jan. 25, 2022
I was getting calls telling me I owed money. I usually ignore these calls, however this time the number was provincial. It threw me off a bit, and I was concerned, so I looked for help. I found help with BeenVerified. In the process and because of my concern, I signed a subscription not really understandable what that meant or what was involved. Beenverified did help put my mind at ease, and I ignored further calls. However I had signed up for a month subscription by mistake.
When I asked your customer service people how to cancel the subscription, I expected to be given a rough time about it because it was my fault. To my surprise and amazement customer service was very understanding, and sympathetic to my request. They immediately refunded my last charge, and explained why there was a charge. They were more than help, and restored my faith in good customer service. I would recommend and will most definitely use Beenverified again if I have further concerns.
Marilyn
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BeenVerified response
Hi Marilyn,
Thank you for sharing your experience with us! We appreciate your time in writing this review. This review made our day!
Jessica of Alexander City, AL Verified Reviewer Verified Buyer
Original review: Nov. 8, 2021
I had been searching for my brother since I was a teenager. My father had a child when he was 20 before he went to Korea. Many years later at the age of 54 I was born. My brother and my father had a falling out when he was 20. My father never heard from my brother again. Hadn't been able to find my brother all these years. After a few days with Been verified, I have been in touch with my 71 year old brother who didn't know he had a sister. I am 36. I also found my niece and nephew who are older than me. I am now meeting my brother for the first time in a week from today. Through all of this I have learned something nobody knew. I also have a sister Born to my father when he was stationed in Germany. My search continues. Haven't found anything on been verified yet to do with her. Going to search military records next. Thank you so much been verified!
BeenVerified response
Hi Jessica,
Thank you for sharing your experience with us. We are so glad to hear that you were able to locate your brother. Thank you for your review.
Kiana of Brooklyn, NY Verified Reviewer Verified Buyer
Original review: Nov. 3, 2021
I called to cancel my membership because I didn't realize I hadn't cancelled after a 7 day trial for $5. I had been dealing with lots of family health emergencies and missed it. Tiffany the billing agent was so kind and was able to help me get a refund for the month that just started. She listened, offered empathy, was clear about what she could do and was able to do so promptly. I was having a hard day and talking to her definitely helped me feel better. I would definitely trust this company if I need to do a search again. Very different than some of the companies out there that are misleading, give you the runaround and have poor customer service. As someone in customer service it is so nice to be on the receiving end of great service. Thank you again Tiffany. [It was clearly stated that after the 7 days it would be 26.89 a month for unlimited searches for my credit, for people, background checks and all kinds of searches.]
BeenVerified response
Hi Kiana,
We are equally pleased to hear that you were happy with the service received. Thank you for sharing your experience with us.
We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.
John of Boston, MA Verified Reviewer
Original review: Sept. 23, 2022
This is the sleaziest and most intelligence-insulting website I have ever been on. It will force you through endless fake loading times (yes, all those loading bars are fake- cheap psychology trick) and then try to milk you for everything you have once you've been forced to invest all that time (sunk cost fallacy) both data-wise, and financially, for a crumb of useful info. You might get something useful if you spend money and go along with the demands but you're wasting your time otherwise. They should just be upfront about it instead of trying to manipulate you for their own gain as much as possible.
"AS SEEN ON MTV'S CATFISH" is the most appropriate summation of this company, it will catfish you using its own parent companies and brag about it. MTV and BEENVERIFIED is owned by VIACOM, which is one of the 5 or so media companies that own 99+ percent of all media. Idk what the state of site was before they bought it but it's certainly greedy gentrified trash now, I'm sure they're aggregating all this data to better continue their goal of steamrolling people for a buck.
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BeenVerified response
Hi John,
Thanks for reaching out.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/dc1239/3/select-plan
I hope that helps, but if you have additional questions, please don't hesitate to contact us.
Linda of Absecon, NJ Verified Reviewer Verified Buyer
Original review: Sept. 8, 2022
There were two unauthorized charges from beenverified.com on our church debit card. The rep who answered my call this morning (Carlos) went above and beyond to locate the charges and to close the account, which was set up by someone unknown to our church who lives in another city. Carlos was very friendly and helpful and was as invested in finding the answer as I was. Both of us ended the conversation encouraged and I asked if I could send a positive review on his behalf. Thank you for hiring employees who care about your customers and your business.
BeenVerified response
Hi Linda,
Thank you so much for sharing your feedback about our Customer Support Team!
It makes our day to hear that we were able to provide you with 5-Start service.
We'll make sure Carlos receives the recognition he deserves!
Susan of Covington, GA Verified Reviewer Verified Buyer
Original review: Aug. 29, 2022
While looking for a car online, I came across this service. I was allowed a 7 day trial. I found a car and was able to get vehicle information via bumper.com. Since I no longer needed the service, I canceled via chat. It was so easy and Ayesha was super nice and professional. I appreciate the extended hours to contact them also. I highly recommend this company if you're looking for a used vehicle. I would definitely purchase a full membership had I not found a car during the trial period.
BeenVerified response
Hi Susan,
We're so grateful that you took the time to share your feedback with us.
It's our pleasure to serve customers like you.
We'll make sure Ayesha receives your feedback. I'm sure it will make her day!
Shawna of North Mankato, MN Verified Reviewer Verified Buyer
Original review: Aug. 25, 2022
Hey there, I had a great experience with, Irish **. They were fast at responding and very kind when I asked them to remove me from the list. I'm a student yet so I can't afford too many charges yet. I would use this with employees if I had my own business right now! Thanks. :)
BeenVerified response
Hi Shawna,
Feedback like yours is valuable to us.
It helps us to continue to improve and provide the best possible Customer Service to customers like you.
We strive to be the best in Customer Service every day.
We will make sure that Irish receives your kind feedback. It will make her day!
Michael of Tustin, CA Verified Reviewer Verified Buyer
Original review: Aug. 24, 2022
I got a call back from a very nice lady named Heather from Been Verified on July 22, 2022. She took her time helping me find solutions as to why I couldn't find my information on their search engine. She was very personable and took the time to discuss all possibilities to help me find the answers to what I needed. I've been a subscriber for many years and will continue to subscribe because of the service I get here.
BeenVerified response
Hi Michael,
We are so grateful that you took the time to share your feedback with us.
We're glad to hear that you had great interaction with Heather.
We'll make sure that Heather receives the recognition she deserves!
Thank you for giving us the chance to assist you!
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Source: https://www.consumeraffairs.com/online/beenverified.html
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